Delivery & Returns

NIO Cocktails continues to safely deliver bartender-quality cocktails to your home during these unprecedented times. We are continuing our service for as long as it remains permitted by the Government and safe to do so, working with our delivery partners who are all also following the latest government guidance to keep everyone safe. Thank you for your ongoing understanding as we continue to adapt to this frequently evolving situation.

 

Current Delivery Timeframes:

Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted and may cause interim delays in certain areas across Italy and Europe, resulting in delivery taking up to 5 working days after dispatch.

If your order has not arrived on the day expected and you have received your shipping confirmation, your order is on its way and can be tracked at courier site using data of the confirmation email you received once ordered; we appreciate your patience during this time.

Currently, we fulfill and dispatch orders Monday to Friday, excluding public holidays. Dispatched orders are delivered Monday – Saturday.

Pre-5pm weekday orders are dispatched the same day. Post-5pm orders are dispatched the next working day. All public holiday orders will be dispatched over the following 2 working days.

 

 

NIO Cocktails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to help with any missing deliveries.

Goods that are returned to NIO Cocktails will be redelivered upon payment of new delivery charge facilitated by the purchaser.

Like any good bartender, we’re here to listen. For delivery enquiries, email us at shop@nio-cocktails.com.